Higson Edwards (Steelstock) Limited
Last updated: November 2025
Higson Edwards (Steelstock) Limited we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us, purchase products or services, or visit our website www.higsonedwards.co.uk.
- Who We Are
Higson Edwards (Steelstock) Limited
Registered office: Luton Street, Liverpool, Merseyside, L5 9XR
Company number: 01768764
Phone: 0151 207 6000
Email: simonross@higsonedwards.co.uk
We are a UK steel stockholder and processor supplying customers across various sectors within the UK.
- What Information We Collect
We may collect and process the following categories of personal data:
2.1 Information you provide directly
- Name and job title
- Business contact details (email, phone number)
- Delivery and invoicing addresses
- Payment information
- Enquiries and communication records
- Any details you provide when requesting quotes, placing orders, or contacting us
2.2 Information collected automatically
When you visit our website:
- IP address
- Browser type and version
- Usage data (pages viewed, time on site, navigation)
- Cookies and tracking technologies (see Section 10)
We also capture images via CCTV when you attend our premises. Images captured will be representative of your activities and footage may reveal sensitive information about you and/or any criminal activities taking place.
2.3 Information from third parties
We may receive information from:
- Credit reference agencies
- Publicly available sources
- Our suppliers and logistics partners
- Trade references
- How We Use Your Information
We use personal data for the following purposes:
- To provide quotations, process orders, and deliver goods
- To manage customer accounts and invoicing
- To communicate regarding orders, updates, and enquiries
- To improve our products, services, and website
- To comply with legal and regulatory obligations
- For internal administration (auditing, reporting, record-keeping)
- To maintain the security and integrity of our systems
- With respect to CCTV, images are accessible by nominated individuals to view for the purpose of monitoring activities or following an incident. We may review and extract images form the system where required, making reasonable efforts to avoid extraction of individuals not subject to the incident.
- Lawful Basis for Processing
We rely on one or more of the following lawful bases:
- Contract performance – processing necessary to fulfil orders or provide services
- Legitimate interests – e.g., improving services, maintaining business operations
- Legal obligation – e.g., tax, financial, or regulatory requirements
- Consent – e.g., for optional communications or cookie preferences
- How We Share Your Information
We may share your data with:
- Delivery partners and logistics providers
- Payment processors and financial institutions
- IT and system support providers
- Accountants, auditors, and legal advisers
- Credit reference agencies
- Subsidiaries or group companies (if applicable)
- Regulatory bodies when required by law
We never sell your personal data.
- International Transfers
All personal data is stored and processed within the UK, unless software providers (e.g., cloud storage) operate outside the UK. Where data is transferred internationally, we ensure appropriate safeguards are in place in line with UK GDPR.
- Data Retention
We keep your personal data only as long as necessary, typically:
- Customer and supplier records: 6 years after last transaction
- Financial records: 6 years for HMRC compliance
- Enquiry data: up to 2 years
- Website analytics data: varies based on cookie settings
- CCTV: Automatic deletion in line with our CCTV systems of 2 months
- Data Security
We take appropriate technical and organisational measures to protect personal data, including:
- Secure servers and firewalls
- Access controls and password protections
- Staff training
- Regular reviews of data-handling practices
- Your Rights Under UK GDPR
You have the following rights:
- Access – request a copy of your personal data
- Rectification – correct inaccurate information
- Erasure – request deletion where applicable
- Restriction – limit how your data is used
- Objection – to specific types of processing
- Data portability – receive your data in a reusable format
- Withdraw consent (where applicable)
Requests can be made to:
Email: simonross@higsonedwards.co.uk
- Cookies
Our website uses cookies to enhance user experience, analyse performance, and improve services.
You can control or disable cookies through your browser settings. A detailed Cookie Policy can be provided separately if needed.
- Links to Other Websites
Our website may contain links to external sites. We are not responsible for their content or privacy practices.
- Changes to This Policy
We may update this Privacy Policy occasionally. The latest version will always be available on our website.
- Contact Us
If you have any questions or concerns about this policy:
Higson Edwards (Steelstock) Limited
Luton Street, Liverpool, L5 9XR
Phone: 0151 207 6000
Email: simonross@higsonedwards.co.uk